For SaaS
Support for products people use every day.
You ship weekly; your documentation doesn't. Peeve verifies against your live interface on every session, so the answers stay true through every release.
The pain
Feature velocity outruns documentation
The same onboarding questions every cohort
Support scaling with headcount, not usage
How Peeve helps
Path emphasis
Show + Brain
Judged on
Repeat-question rate, activation
Why teams choose Peeve
Keeps up with weekly ships
Drift detection re-verifies routes every session, so your release cadence is the input the system is built around, not the thing that breaks it.
Onboarding that converts
New users get walked to the action in-product, so activation lifts per route instead of stalling in a help center.
Support that scales with usage
The navigational share of questions resolves in-app, so volume growth doesn't force headcount growth.
01Why does SaaS documentation go stale so fast?
Because writing docs is a separate job from shipping, and shipping wins. A product that changes weekly leaves any stored description behind within a cohort or two. Peeve grounds its answers in the live interface rather than a document, so a renamed control resolves the moment it's re-read, not the next time someone edits a help page.
02How does Peeve keep up with weekly releases?
Drift detection. Every session scores how confidently each element was found; a score that falls flags the route for re-capture, and a rename merges automatically. Your release cadence is the input the system is designed around, not the thing that breaks it.
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