We got tired of answering the same question.
Peeve started because a help center is a description of a product at a moment that has already passed. The product moves; the description doesn't. Every support team in the world is paying for that gap in hours.
So instead of describing the interface, we read it. Every session is a measurement, and the measurements are what keep the answers true.
I got tired of watching support teams answer the same question for the fortieth time — a question the docs should have answered, if the docs hadn't gone stale the moment the product shipped. Describing an interface that keeps moving is a losing game.
So we stopped describing the interface and started reading it. Every session is a measurement, and the measurements keep the answers true. When Peeve can't do something safely, it says so and hands off — it never guesses.
