Peeve is an AI customer support & experience agent that sits on top of your product. It doesn't just answer questions — it walks your users to exactly where a feature lives, helps them get things done, captures and qualifies leads, books meetings, and hands off to a human the moment it should. Everything it says is grounded in a verified Brain built from your own product and knowledge, so it never guesses.
Here's what's in the box today.
The Brain — grounded, not guessing
- Automatic setup from your site. Point Peeve at your product and knowledge; it crawls both and builds a verified graph of your real capabilities (things a user can do — "invite a teammate", "download an invoice", "change plan") and the routes where each one lives.
- Verified before it's used. Only confirmed, allowed capabilities are ever exposed — so answers and actions come from your product's real truth.
- Stays fresh. Sources re-crawl on a schedule; a review queue and conflict resolution keep the Brain accurate as your product changes.
- Import what you already have from Intercom, Zendesk, Voiceflow and more.
One agent, four ways to resolve
Every request resolves down the right path, automatically:
- Answer — reply from your product's grounded knowledge.
- Show — walk the user to exactly where a capability lives (Peeve is show-first).
- Do — take an action with the user, with confirmation — never a silent write.
- Escalate — hand off to a human when that's the right call.
Everywhere your users are
Peeve works across every channel from one Brain and one credit pool:
- On-site widget — the cursor that guides and answers in-product.
- Email, WhatsApp, Messenger, Instagram, Slack, and voice — AI answers first, grounded in your Brain, and escalates only when it should.
- Agent channel (MCP) — your users' own AI assistants (Claude, ChatGPT, or their own) connect to your product through Peeve and read the same Brain, with the same permissions — never more.
Humans, when they're needed
- Hand-off inbox — a clean queue of conversations that need a person, across live chat, email, and social.
- Routing rules & saved replies, plus assignment and send-to-helpdesk.
- Helpdesk integrations — push a hand-off straight to Zendesk, HubSpot, or Intercom.
Know your users, grow your pipeline
- Contacts — every user and visitor, their history, and who's getting stuck.
- Leads — captured and qualified from real conversations.
- Meetings — Peeve pre-qualifies prospects with a short interactive form, then offers a booking through Cal.com or Calendly.
Connect your stack
Bring your tools into the agent: Stripe, Salesforce, Cal.com, Calendly, HubSpot, Zendesk, Intercom, Slack, plus your own API or MCP server — so Peeve can act where your product and business already live.
See what it's doing for you
- Analytics — resolution rate, self-serve rate, routes and paths, channels, conversion, NPS, and the support cost you've saved, with CSV export.
- Sessions — a full, replayable record of every conversation on every channel.
Controls you can trust
- Guardrails & a kill switch — stop Peeve instantly, set write policy, and keep agents to the same permissions as your users.
- Roles, 2FA, and audit logs for your team.
- Multiple workspaces from one account.
Billing that's simple
- One universal credit pool for every channel — one credit is a conversation on any channel, 2 voice minutes, or 100 email scans. Clear usage, plan upgrades, and instant top-ups.
Made to look right
- A refined, glass interface — and Light & Dark themes that follow your device or lock to your preference, per teammate.
This is just the beginning. We'll ship improvements continuously — watch this space.